PASS ITIL-4-FOUNDATION RATE | PDF ITIL-4-FOUNDATION EXAM DUMP

Pass ITIL-4-Foundation Rate | Pdf ITIL-4-Foundation Exam Dump

Pass ITIL-4-Foundation Rate | Pdf ITIL-4-Foundation Exam Dump

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ITIL 4 Foundation Certification Exam covers a broad range of topics, which includes the service value system, service management practices, key concepts of service management, and the four dimensions of service management. It also covers the different types of IT services, such as technical management, service desk management, incident management, and problem management. ITIL-4-Foundation Exam is designed to enhance the skills and knowledge of professionals who work in IT service management and help them to deliver high-quality IT services to their organizations.

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ITIL 4 Foundation Exam covers the key concepts and terminology of ITIL 4, including the service value system, service value chain, guiding principles, and four dimensions of service management. ITIL-4-Foundation Exam also provides an understanding of the ITIL 4 service management framework and how it can be used to improve IT service delivery.

ITIL 4 Foundation Exam Sample Questions (Q256-Q261):

NEW QUESTION # 256
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

  • A. Focus on value
  • B. Keep it simple and practical
  • C. Progress iteratively with feedback
  • D. Optimize and automate

Answer: A


NEW QUESTION # 257
Which is handled as a service request?

  • A. The failure of an IT service
  • B. An emergency change to implement a security patch
  • C. An investigation to identify the cause of an incident
  • D. A compliment about an IT support team

Answer: A


NEW QUESTION # 258
What actions does a service desk take for all issues, queries and requests that are reported to them?

  • A. Schedule, assess, authorize
  • B. Diagnose, investigate, resolve
  • C. Initiate, approve, fulfill
  • D. Acknowledge, classify, own

Answer: C


NEW QUESTION # 259
What type of change is MOST likely to be managed as a service request?

  • A. A standard change
  • B. A normal change
  • C. An organizational change
  • D. An emergency change

Answer: B


NEW QUESTION # 260
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.

  • A. workarounds
  • B. changes
  • C. configuration items
  • D. events

Answer: A

Explanation:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2. Known errors are problems that have a documented root cause and a workaround3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page
35; ITIL 4 Practice Guide: Problem Management, page 7.


NEW QUESTION # 261
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